Privacy policy
How Moonsoon Community Services Pty Ltd, trading as Moonsoon Disability and Care Services, collects, uses and protects your personal information.
This is a starting template. Have it reviewed so it matches how your business actually handles information.
What we collect
When you contact us or make a referral, we collect the details you give us, such as names, contact details, suburb and the supports you're interested in. When we provide services, we may collect health and disability information needed to support you safely.
How we use it
We use your information to respond to enquiries, plan and deliver supports, claim payments, meet our NDIS obligations and improve our services. We don't sell your information or use it for unrelated marketing.
Who we share it with
We only share information with your consent, or where the law requires it. This may include the NDIA, your plan manager, the NDIS Commission, or others involved in your care.
How we protect it
We store information securely and limit access to staff who need it. Enquiries sent through this website are delivered to us by a third-party form service.
Accessing or correcting your information
You can ask to see or correct the information we hold about you by contacting hello@moonsoondisability.com.au.
Complaints about privacy
Contact us first. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: 28 September 2026